Last updated: 23 August 2026
This Privacy Policy explains how Super Bin Bros handles personal information when you use our website, contact us or book our services.
1. Who we are
Super Bin Bros is a local wheelie bin and exterior cleaning business serving Bournemouth, Poole, Christchurch and surrounding areas.
For data protection purposes, Super Bin Bros is the controller of personal information collected directly by us.
Contact: Our business email address and other contact details will be displayed on this website once finalised. You can also contact us using the website contact or booking facilities.
2. Information we may collect
Depending on how you interact with us, we may collect:
- your name;
- email address and telephone number;
- service address and postcode;
- booking details, including the type and frequency of cleaning requested;
- messages, enquiries and correspondence you send to us;
- payment and transaction information provided in connection with a booking;
- technical information about use of our website where this is collected by our website provider or, with any consent required by law, analytics technologies; and
- any other information you choose to provide to us.
We do not intend to collect special category personal data through the ordinary operation of this website.
3. How we use your information
We may use personal information to:
- provide, arrange and manage cleaning services;
- confirm bookings and communicate about scheduled cleans;
- process payments and maintain transaction records;
- respond to enquiries, complaints or customer-service requests;
- manage recurring cleaning arrangements;
- maintain appropriate business, accounting and tax records;
- protect our website, customers and business against misuse or fraud;
- improve our services and website; and
- send marketing communications where we have a lawful basis to do so and comply with applicable electronic-marketing rules.
4. Our lawful bases
Under the UK GDPR, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
- Contract - where processing is necessary to take steps at your request before entering into a contract or to provide a service you have booked.
- Legal obligation - where we need to retain or use information to comply with legal, tax or accounting requirements.
- Legitimate interests - where reasonably necessary to operate and improve our business, administer customer relationships, prevent misuse and protect our legal rights, provided those interests are not overridden by your rights and interests.
- Consent - where we ask for consent, for example for certain non-essential cookies, analytics or electronic marketing where consent is required. You may withdraw consent at any time.
5. Payments
We intend to use Stripe to process online payments and recurring payments. When Stripe is enabled, payment-card information will normally be submitted directly to Stripe rather than stored by Super Bin Bros. Stripe will process personal information under its own privacy terms and as required to provide payment services.
We may receive information from the payment provider such as your name, contact details, payment status, transaction reference, amount paid and subscription status where needed to administer your booking.
6. Who we may share information with
We may share personal information where reasonably necessary with service providers that help us operate the business, such as website hosting providers, payment processors, IT providers, professional advisers and accounting services. We may also disclose information where required by law, regulation, court order or to establish, exercise or defend legal claims.
We do not sell your personal information.
7. International transfers
Some service providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will take reasonable steps to ensure an appropriate transfer mechanism or other lawful safeguard is in place.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and financial records, resolving disputes and meeting legal obligations.
Different information may therefore be kept for different periods. We will review retention as our systems and services develop rather than retaining personal information indefinitely without a business or legal reason.
9. Cookies and website analytics
Our website may use cookies or similar technologies that are necessary for it to operate. If we introduce non-essential technologies, such as Google Analytics or other analytics or advertising tools, we will provide appropriate information and obtain consent where required before those technologies are used.
You will be able to control non-essential cookie choices through the website's cookie controls once those tools are enabled.
10. Marketing
We may contact existing or prospective customers about Super Bin Bros services where permitted by law. Where consent is required for electronic marketing, we will obtain it before sending those communications. You can ask us to stop direct marketing at any time.
11. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to:
- ask for access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict the way we use information in certain circumstances;
- object to certain processing, including direct marketing;
- receive certain information in a portable format where the right to data portability applies; and
- withdraw consent at any time where processing is based on consent.
These rights are not absolute and may depend on why we process the information. We may need to verify your identity before dealing with a request.
12. Complaints
If you have concerns about how we use your personal information, please contact Super Bin Bros first so that we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator. Further information is available from the ICO.
13. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based service can, however, guarantee absolute security.
14. Other websites and social media
Our website may contain links to third-party websites or social-media services such as Instagram, Facebook and TikTok. Those services operate under their own privacy policies, and we are not responsible for how third parties use information once you leave our website.
15. Changes to this policy
We may update this Privacy Policy as our business, website, payment systems or legal obligations change. The latest version will be published on this page with an updated revision date.
Launch note: Before the site goes live, the final business contact email should be inserted here. This policy should also be reviewed when Stripe, Google Analytics, a cookie-management platform, new marketing tools or other third-party services are connected so that it accurately reflects what the website actually does.
